REFUND POLICY:
****ALL SALES ARE FINAL**** WE WILL ONLY REPLACE ORDERS THAT ARE INACCURATE OR WERE NOT MADE CORRECTLY TO THE ORDER DETAILS.
We just want to see you win in your skin journey! Everyone's skin isn't the same. And not everything works for everybody. We understand that, so in an effort to continue keeping you safe in your skincare journey, we'll assist you with a different natural solution at a discounted rate if it isn't the right product for your skin within 90 days of your purchase! It's just another improvement and part of our #PurposeOverProfit philosophy! Just Sends us an email at info@mybutterbar.com and we'll help you get back on your way to better skin!
**Please Note: You must have given the products at least 90 days of consistent use before requesting a different solution. There are 28 days in a skin regeneration cycle and it takes at least that long to see if your skin is showing any results.
Customers must email us within 7 days after the 90 days of use for the product solution guarantee to be valid. The product solution guarantee is not valid for purchases made during Semi-Annual, Friends and Family, Black Friday, and Sales over 25% off.
Refunds
All sales are final. We do not offer refunds for products. Please use our Product Solution Guarantee for assistance with product solutions.
Due to our orders being handmade, no returns, or refunds will be allowed. If you receive the wrong item, please send a picture of the wrong item to info@mybutterbar.com and the correct item will be sent within 3 business days.
Damaged Products:
If your item arrives damaged, please send an email to info@mybutterbar.com. Please include your name, order/invoice number, and images of the damages. Replacements are sent out on Fridays of every week.
Lost/Stolen Package:
The Butter Bar Skincare is not responsible for lost or stolen packages. If you have not received your package or it is stolen, please contact USPS to file a lost/stolen package claim.
All packages being delivered to New York and New Jersey will require signatures to ensure successful delivery.
