Please email us at info@MyButterBar.com with ALL order and shipping concerns or questions.

If your order arrives damaged, please send a picture of the damaged item(s)  to info@mybutterbar.com. You can expect to receive a response from our customer service team in 24 business hours. info@mybutterbar.com

Customer Service Phone Number: (346)-206-3729

Mon: 10:00 am - 6:00 pm
Tues: 10:00 am - 6:00 pm
Wed: 10:00 am - 6:00 pm
Thur: 10:00 am - 6:00 pm
Fri: 10:00 am - 6:00 pm
Sun: 10:00 am - 6:00 pm 

When will I receive my order?

All our products have a freshness guarantee, therefore all orders are handcrafted and made to order. Our orders have a 5-business day processing time. During sales and promotion, there is a 10-business day processing time. Once your order is in the packaging and shipping stage you will receive an email with your tracking number for your package.

Processing and Shipping Times

What do I do if my order states delivered but I haven’t received it?

Before reaching out to us via email, please make sure you have done the following:

  • Please refer to your tracking number. It will state whether your items were delivered to a receptionist, office, or mailbox. Also, check with neighbors to ensure it was not delivered to the wrong address. After these options please contact USPS at 1-800-ASK-USPS® (1-800-275-8777) to inquire about the delivery of your package. OR contact FedEx at 1-800-GoFedEx and provide you tracking number.
  • If you believe you have done all of the above and still can't find your package, please email us with your order details. Email:  info@MyButterBar.com. We will get back to you within 24 business hours. 

*All packages being delivered to New York and New Jersey will require signatures to ensure successful delivery. 

What do I do if my package is returned to The Butter Bar Skincare?

All orders returned to The Butter Bar Skincare require a re-shipping fee in order to process a re-shipment. Please email info@mybutterbar.com for further assistance. Please include your name, order number, and verify your address is correct. 

I accidentally entered the wrong address at checkout and my package was returned to sender. How do I get it to be reshipped? 

The Butter Bar Skincare is not responsible for packages sent to the wrong address. If your order is still processing, email us the correct address, we'll be happy to correct it for you! If you place an order using the wrong address and it already shipped, we cannot intercept the shipment. Your order will be shipped back to us and you will be responsible for reshipping costs. Please make sure the address you use is complete and correct before placing your order.

Do you ship Internationally?

Yes, we do ship internationally. International orders are subject to duty tax. Cost of shipping will be calculated at checkout and the amount paid covers shipping exclusively. 

Do you have a store location?

We have a store located in Northwest Houston in the Jersey Village area at 10142 Jones Rd. Suite B7 Houston, TX 77065. All items are in stock at this location and can be prepared on-site.

We have a second store located in Midtown Atlanta at 780 N. Highland Ave. Northeast, Suite 120, Atlanta, Georgia 30306. This store has our Bestselling items in stock.

Houston Store Hours:
Mon: 10:00 am - 6:00 pm
Tues: 10:00 am - 6:00 pm
Wed: 10:00 am - 6:00 pm
Thur: 10:00 am - 6:00 pm
Fri: 10:00 am - 6:00 pm
Sun: 10:00 am - 6:00 pm

Atlanta Store Hours:
Mon: 9:00 am - 5:00 pm
Tues: 9:00 am - 5:00 pm
Wed: 9:00 am - 5:00 pm
Thur: 9:00 am - 5:00 pm
Fri: 9:00 am - 5:00 pm
Sun:  9:00 am - 5:00 pm

What are your store hours?

Please Find Store Hours Above

Do I need to throw out my products after 90 days?

Our products have a peak potency period ranging from six to twelve months. Anything longer than this time frame cannot sustain the bio-active nature of raw plant material, so we recommend use within this time period. We make our products fresh using ingredients that were just processed and ship directly to our client to ensure what you receive is exceptionally active.

Does the Black Honey Cleanser need to be refrigerated and why?

Our Black Honey Skin Balancing Cleanser contains Raw unfiltered honey which can become rancid when left in hot or humid conditions (like in the bathroom or shower area)

Do you offer Refunds?

All sales are final. Refunds are made on a case by case basis. Once your order is placed there can not be any changes made. Please be sure to verify your order as well as the address before submitting.

Do you offer exchanges?

We only exchange items that are damaged or defective or cause a visible reaction to skin. Please email info@mybutterbar.com for further assistance. Please include name, order number, item damaged/defective, and images of damages or your skin reaction. *Please note, purging during the first 90 days is normal and not considered a reason for refund

    Can I place orders over the phone?

      We do not take orders over the phone. Orders can be placed through our website mybutterbar.com or by visiting one of our store locations listed above.

        Can I order online and pick up my items in the store?

        Orders placed online cannot be picked up at the store location. They will be shipped to the shipping address provided on the order. If you decide to come in and request your order and we accommodate, you will NOT be refunded any shipping fees.

        I'd like to find out more about purchasing wholesale, How do I get more information?

        For wholesale pricing and information, please email info@mybutterbar.com

        I'd like to discuss Sponsorship Opportunities & Product Donations: 

        Sponsorship and donation requests should be sent to info@mybutterbar.com

        Sale items (if applicable)
        Sale items cannot be refunded or exchanged.

        Exchanges (if applicable)
        We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@mybutterbar.com 

        Depending on where you live, the time it may take for your exchanged product to reach you may vary.