FAQS

Please contact us at info@mybutterbar.com for order and shipping concerns!

If your order arrived damaged, please send a picture of the damaged item(s) to the email provided above. A member of The Butter Bar team will reach out to you as soon as possible!

Customer Service Number: (346) 206-3729

Store Hours

Monday - Friday + Sunday: 10 am - 6 pm

We are CLOSED on Saturdays only!

When will I recieve my order?

Our products are plant-based, therefore all orders are handcrafted and made to order. Orders typically take 5-7 (business) days to process. During sales and promotions, the processing time is 10-12 business days. Once your order has been prepared for shipping, you will receive tracking confirmation to the email address associated with your purchase.

Do you offer refunds?

All sales are final. Refunds are authorized on a case by case basis. Once your order is placed, changes cannot be made. Please verify your order as well as the address before submitting.

Do you offer exchanges?

We exchange items that are defective or cause visible reaction to the skin. Please email info@mybutterbar.com for further assistance. Please include name, order number, item damaged/defective, and images of damages or reactions. *Please note, purging during the first 90 days is normal and not considered a reason for refund!* 

What should I do if my order claims to be delivered, but I still haven't recieved it?

Before reaching out to us via email, please make sure you have done the following:

  • Please refer to your tracking number. It will state whether your items were delivered to a receptionist, office, or mailbox. Also, check with neighbors to ensure it was not delivered to the wrong address. After these options please contact USPS at 1-800-ASK-USPS® (1-800-275-8777) to inquire about the delivery of your package OR contact FedEx at 1-800-GoFedEx and provide you tracking number.
  • If you have done all of the above and still can't find your package, please email us at info@mybutterbar.com. Please include the order details and we will try our best to assist you! We will get back to you as soon as possible!

*All packages being delivered to New York and New Jersey will require signatures to ensure successful delivery! 

What should I do if my package is returned to The Butter Bar?

All orders returned to The Butter Bar Skincare require a re-shipping fee in order to process a re-shipment. Contact us at info@mybutterbar.com for further assistance. Please include your name, order number, and verify that your mailing address is correct. 

I accidentally entered the wrong address at checkout and my package was returned to sender. How do I get it reshipped? 

The Butter Bar Skincare is not responsible for packages that were sent to the wrong address. If your order is still processing, email us the correct address and we will try to correct it for you! If the order has already been shipped, we are unable to intercept the shipment. Your order may be shipped back to us, but that is not a guarentee. If the package is returned to The Butter Bar, you will be responsible for reshipping costs. Please make sure the address used is 100% correct before placing an order!

Do you ship Internationally?

Yes, we do ship internationally. International orders are subject to duty tax. Cost of shipping will be calculated at checkout and the amount paid covers shipping exclusively.

How long are my products good for?

Generally speaking, about 90 days with proper maintainence. Our products have a peak potency period ranging from 6 to 12 months. Anything longer than this time frame cannot sustain the bio-active nature of raw plant material, so we recommend use within this time period. We make our products using fresh ingredients that are processed and shipped directly to you!

Does that Black Honey Cleanser need to be refrigerated?

Our Black Honey Skin Balancing Cleanser contains raw unfiltered honey which can become rancid when left in hot or humid conditions (in the bathroom or shower area). If your household is typically warm, we recommend keeping the product refrigerated for longevity.

Do you have a store location?

We have a store located in Northwest Houston that is in the Jersey Village area. The address is 10142 Jones Rd. Suite B7 Houston, TX 77065. All items are available for purchase and can be made to buy right inside of our store!

We have a second store located in Midtown Atlanta at 780 N. Highland Ave. Northeast, Suite 120, Atlanta, Georgia 30306 that is temporarily closed.

May I place orders over the phone?

    We do not take orders over the phone. Orders can be placed through our website mybutterbar.com or by visiting one our store location!

    May I order online and pick up my items in the store?

    Orders placed online may not be picked up in store. Your purchase will be shipped to the mailing address provided on the invoice. If you visit in person to request your order and we accommodate, you will NOT be refunded any shipping fees. Where can I discuss sponsorship opportunities and product donations? 

    How can I get more info on wholesale orders?

    For wholesale pricing and information, please email info@mybutterbar.com

    Where can I discuss sponsorship opportunities and product donations?

    Sponsorship and donation requests should be sent to info@mybutterbar.com